Support

1. Open CardGo and go to Account → Settings.
2. Tap Delete account and confirm.

This deletes your account and its data from our servers: your profile and followed shops are removed; messages you sent stay visible to the other person but are shown as from a “deleted user”, without your identity; shop claims and suggestions are unlinked from you. If you used Sign in with Apple, we also revoke the app’s Apple sign-in token.

Saved shops, visit stamps and achievements are stored only on your device; delete the app to remove them. Can’t open the app? Email [email protected] from the address on your account. Details are in the Privacy Policy.

No. The map, search, directions, saved shops, visit stamps and achievements all work without an account, and that data stays on your device. An account (Sign in with Apple, Google, or email code) is only needed to follow shops, receive their promotions, send messages, claim a shop, or send suggestions.

Email [email protected] from the address linked to your account and tell us what you need (access, correction, deletion or a portable copy). See Your privacy rights.

• Report: in a conversation, use the Report option on the message or user. The operator reviews every report.
• Block: in a conversation, use the Block option for that user. They will no longer be able to message you.

We have zero tolerance for objectionable content and abusive users. Reported content that breaks our Community Guidelines is removed and the user is ejected from the service within 24 hours. If you are in danger, contact local emergency services first.

Only the participants in the conversation. Operator staff may look at messages only when needed to review a report, enforce the rules, or comply with the law. An automated filter blocks some objectionable words.

1. Find your shop on the map and open its page.
2. Choose Sign in → Shop owner → Create account and register with any email address you can read (Gmail and Yahoo are fine). Then find your shop and tap Send claim. You can also start from Own this shop? on your shop’s page.
3. Every claim needs two things: an email address we can confirm with a 6-digit code (an address on your shop’s own domain speeds up the review, but isn’t required) and a business document — commercial registration, business start notice, antique dealer licence, or a recent invoice showing the shop’s name and address. Only our review team sees the document. If your shop has no email domain of its own, contact us and we’ll find another way.

Once verified, you can edit your shop’s information, post promotions and announcements, and answer customer messages. Claiming is free. If your shop isn’t on the map yet, suggest it first (see below). Owners are responsible for the accuracy and legality of their content — see Terms for shop owners.

Shops that have claimed their page can add events from the Shop manager. Independent organizers choose Sign in → Organizer → Create account, then apply with the name of their event series and the page where they announce events. After a quick review you can publish events from the organizer dashboard; they appear on the map and in Activity → Events. See Terms for event organizers.

Open the shop’s page and tap Report a problem. Tell us what’s wrong — name, address, hours, games, or that it has closed — and send. We review reports and update the map.

If the shop is missing entirely, use Suggest a shop. If location access is on, the app may attach your location at the moment you send, to help us find the shop.

Are you the owner? Claim the shop to edit its information directly.

On your device, to show nearby shops and your position on the map, and to give turn-by-turn directions with Apple Maps. If you turn on Nearby alerts, the app also watches in the background for when you are near a shop, so it can notify you and automatically stamp your visit.

Your location is not sent to CardGo’s servers for these features and is never sold or shared. Apple Maps handles map and directions requests, and Apple Weather receives approximate coordinates (rounded to about 2 km) to show the weather. Read more in the Privacy Policy.

• Nearby alerts (only if you turn them on): a notification when you pass a shop, and when a visit is stamped. These are created on your device.
• Shop promotions and announcements from shops you follow.
• New messages in your conversations.

You only get notifications if you allow them in iOS.

• Nearby alerts: in the app, Account → Settings → Nearby alerts → off.
• Location: iOS Settings → CardGo → Location → choose Never, Ask Next Time or While Using the App. Nearby alerts need Always; other features work with While Using the App.
• Notifications: iOS Settings → CardGo → Notifications → turn off Allow Notifications, or adjust them.
• One shop’s promotions: unfollow that shop.
• Weather: in the app, Account → Settings → Live sky & weather → off.

The map, search and directions keep working without location — just search or pan the map.

Saved shops, visit stamps and achievements are stored only on the device where you collected them, so they are not transferred by signing in on a new phone.

No. Pokémon, Yu-Gi-Oh!, Magic: The Gathering, One Piece Card Game and other game names are trademarks of their respective owners. CardGo is not affiliated with or endorsed by them; game names are used only to describe what shops sell.

No. CardGo is not a marketplace and is not part of any transaction between you and a shop. For orders, stock, prices, reservations or refunds, contact the shop directly.