Terms of Use

End User License Agreement · Effective date: 12 November 2026

These Terms of Use (“Terms”) are an agreement between you and CardGo (operator: [OPERATOR NAME], [ADDRESS]) (“CardGo”, “we”, “us”) for your use of the CardGo iOS app and related services (the “Service”). By downloading or using the app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

CardGo helps you find local trading card game (TCG) shops on a map, get directions, save shops, collect visit stamps, follow shops and message shops that have joined. The map, search, saved shops, visit stamps and achievements work without an account. Some features — following shops, messaging, claiming a shop and sending suggestions — require an account.

CardGo is not a marketplace. We do not sell products, process payments or take part in any transaction between you and a shop. Any purchase, reservation, trade or other dealing is solely between you and the shop.

We may add, change or remove features at any time. The Service is provided free of charge unless we clearly tell you otherwise.

2. Eligibility

You must be at least 13 years old, or the minimum age required in your country to use online services without parental consent, whichever is higher. If you are under the age of majority where you live, you confirm that a parent or guardian has agreed to these Terms.

3. Accounts

• You can create an account using Sign in with Apple, Google, or an email one-time code.
• Provide accurate information and keep access to your sign-in method secure. You are responsible for activity on your account.
• Do not impersonate any person, shop or organisation, or create accounts to evade a block or ban.
• You can delete your account at any time in Account → Settings → Delete account. See the Privacy Policy for what happens to your data.

4. License to use the app

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the app on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. You may not copy, modify, reverse engineer, decompile, rent, lease, lend, sell, redistribute or sublicense the app, except where the law expressly allows it.

5. Shop information

Shop listings come from the operator, contributors, shop owners and public sources. Some shop data is © OpenStreetMap contributors, available under the Open Database License. Shop information — including opening hours, location, games carried, stock, events and prices — may be incomplete, outdated or inaccurate. Please confirm important details with the shop before you travel.

If you spot a mistake, use Report a problem on the shop’s page in the app. Listing a shop does not mean we endorse or verify it, except where a shop is marked as verified by its owner, which confirms only that the owner’s claim was checked.

6. Maps, directions and safety

Maps and directions are provided by Apple Maps and are for general guidance only. Always obey traffic laws, road signs and local conditions, and pay attention to your surroundings. Do not use the app in a way that distracts you while driving, cycling or walking. Do not enter private property or closed premises because the app suggests a route or location.

7. Community Guidelines (messaging and reviews)

Messaging is for genuine conversations between customers and shops, and reviews are for your own honest experience of a shop you visited. Do not review your own shop or a competitor’s, and do not offer or accept anything in return for a review. When you send messages, write reviews, or post anything in CardGo, you must not:

• harass, bully, threaten, intimidate or stalk anyone;
• post hate speech or content that attacks people based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age or similar characteristics;
• post sexually explicit content, or any content that sexualises minors;
• post violent, graphic or self-harm-promoting content;
• send spam, chain messages, scams, phishing or unsolicited advertising;
• offer, request or promote illegal, stolen or counterfeit goods (including counterfeit or proxy cards sold as genuine), or illegal services;
• share other people’s personal information without their permission;
• impersonate a shop, staff member or another person;
• share malware or links designed to harm devices or accounts;
• encourage or coordinate any of the above.

Be respectful. Shops are small businesses run by real people; customers are real people too.

8. Reporting, blocking and enforcement

• Filter. An automated filter blocks some objectionable words before messages are sent. It is not perfect, so we rely on reports too.
• Report. You can report any message or user in the app. Reports are reviewed by the operator.
• Block. You can block any user. A blocked user can no longer message you.
• Action within 24 hours. We review reports and, within 24 hours, remove objectionable content and eject the users who posted it from the Service.
• Other measures. We may also warn users, restrict features, suspend or permanently ban accounts, remove shop listings or promotions, and report illegal content to the authorities.

If you believe we made a mistake, contact [email protected].

9. Terms for shop owners

If you claim a shop, these additional terms apply:

• Verification. You must be the owner of the shop or be authorised to act for it. Every claim requires both a verified email address and a business document. If we cannot approve a claim we tell you why, and you can correct it and send it again. We may reject or revoke a claim at our discretion.
• Responsibility for content. You are solely responsible for the accuracy and legality of your shop information, promotions, announcements and messages, including any prices, offers, giveaways, events and stock claims.
• Compliance. Your promotions must comply with applicable laws, including consumer protection, advertising, prize-promotion and secondhand-goods laws.
• No illegal or counterfeit goods. You must not offer or promote illegal, stolen or counterfeit products.
• Customers. Answer customer messages honestly and professionally, and use customer information only to respond to them — not for unsolicited marketing outside the app.
• Not a marketplace. CardGo is not a party to any transaction between your shop and customers, and is not responsible for products, payments, refunds, reservations or disputes.

Claiming and managing a shop is free. Featured placement is an optional paid feature: for the period you buy (shown with its price before you pay), your shop is marked “Featured”, its pin is highlighted on the map and it is listed first among nearby shops. It is bought through Apple’s In-App Purchase and charged to your Apple account. It is a one-time purchase for a fixed period and does not renew by itself; buying again while a period is running adds the new period after it. Featured placement is advertising and is labelled as such; it does not change a shop’s reviews or rating. Payments and refunds are handled by Apple under its terms (reportaproblem.apple.com). If we remove a shop for breaking these Terms, the remaining featured time ends with it.

We may edit, hide or remove shop content that is inaccurate, misleading or violates these Terms.

Terms for event organizers

Shops and approved organizers can publish events (card shows, tournaments, release events and meetups). Applications are reviewed before an organizer can publish. Events must be real, publicly announced, accurately described (date, venue, entry conditions) and lawful; cancelled events must be cancelled in the app. Organizers are responsible for their events and for any tickets, entry fees, prizes and safety at the venue; CardGo is not the organizer and is not a party to anything between organizers and attendees. We may hide or remove events, or revoke organizer access, if they are inaccurate, misleading or break these Terms.

10. Your content

You keep ownership of the content you submit, such as messages, shop information, promotions, suggestions and reports (“Your Content”). You give us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, adapt (for example, to fit the app’s layout or translate) and distribute Your Content solely to operate, improve and promote the Service. For shop suggestions and corrections, this license lets us incorporate the information into shop listings permanently. You confirm that you have the rights to submit Your Content and that it does not violate these Terms or anyone else’s rights.

11. Prohibited uses

You must not:

• use the Service for anything illegal or to violate anyone’s rights;
• scrape, copy or bulk-download shop data or other content, or use automated tools to access the Service, without our written permission;
• interfere with, disrupt, overload or attempt to gain unauthorised access to the Service, its servers or other accounts;
• submit false shop suggestions, fake claims or misleading reports;
• use the Service to build a competing product or database.

12. Intellectual property and trademarks

The app, its design, code, graphics and the CardGo name and logo belong to the operator or its licensors and are protected by law. These Terms do not give you any rights to them other than the license in section 4.

Trademark notice. Pokémon, Yu-Gi-Oh!, Magic: The Gathering, One Piece Card Game and other game names are trademarks of their respective owners. CardGo is not affiliated with, sponsored by or endorsed by any of them. Game names are used only to describe what shops sell.

If you believe content in the Service infringes your rights, contact [email protected] with details of the content and your claim.

13. Third-party services

The Service uses third-party services such as Apple Maps, Apple Weather, Sign in with Apple and Google Sign-In. Your use of them is subject to their own terms and privacy policies. Weather data is provided by Apple Weather. We are not responsible for third-party services, websites or content.

14. Apple App Store terms

If you downloaded the app from the Apple App Store, the following also applies. Where these Terms are silent, Apple’s Licensed Application End User License Agreement (Standard EULA) applies in addition; if they conflict, the provision more protective of you applies to the extent permitted.

1. Acknowledgement. These Terms are between you and CardGo only, not with Apple. CardGo, not Apple, is solely responsible for the app and its content.
2. Scope of license. Your license is limited to using the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (the app may also be accessed by other accounts associated with you via Family Sharing or volume purchasing).
3. Maintenance and support. CardGo is solely responsible for providing maintenance and support for the app, as described on our Support page. Apple has no obligation to provide any maintenance or support services.
4. Warranty. CardGo is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
5. Product claims. CardGo, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including (a) product liability claims; (b) claims that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation.
6. Intellectual property rights. If a third party claims that the app or your possession and use of it infringes that third party’s intellectual property rights, CardGo, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
7. Legal compliance. You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer contact. Questions, complaints or claims about the app: CardGo (operator: [OPERATOR NAME]), [ADDRESS], [email protected].
9. Third-party terms. You must comply with applicable third-party terms of agreement when using the app (for example, your mobile data plan).
10. Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

15. Disclaimers

To the extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, that shop information is accurate, or that any shop will be open, have particular stock, or honour any promotion. We are not responsible for the conduct of shops or other users, online or offline.

Nothing in these Terms excludes or limits rights you have as a consumer that cannot be excluded or limited under the law of your country.

16. Limitation of liability

To the extent permitted by law, CardGo and its operator will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or opportunity, arising from or relating to the Service, shops, other users or these Terms. Our total liability for any claim relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim, or (b) USD 50.

These limits do not apply to liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud, gross negligence or wilful misconduct.

17. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless CardGo and its operator from claims, losses and expenses (including reasonable legal fees) arising from Your Content, your use of the Service in breach of these Terms, or your violation of any law or third-party right. For shop owners, this includes claims relating to your shop content, promotions and dealings with customers.

18. Termination

You may stop using the Service and delete your account at any time. We may suspend or end your access, remove content, or delete accounts if you violate these Terms, if required by law, or to protect users or the Service. Sections that by their nature should survive termination (including sections 10, 12 and 15–21) survive.

19. Changes to these Terms

We may update these Terms from time to time. We will update the effective date above and, for material changes, notify you in the app and ask you to accept the new Terms where required. If you continue using the Service after changes take effect, you accept the updated Terms.

20. Governing law and disputes

These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law rules. Disputes will be resolved by the competent courts of [JURISDICTION], unless the mandatory consumer protection laws of your country of residence give you the right to bring proceedings in your local courts or apply your local law. Before filing a claim, please contact us so we can try to resolve the issue informally.

21. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms; we may transfer ours in connection with a merger, acquisition or sale of the Service. If these Terms are translated, the English version prevails to the extent permitted by law.

22. Contact

CardGo (operator: [OPERATOR NAME])
[ADDRESS]
Email: [email protected]